FICO to acquire US communication solutions provider Adeptra

Predictive analytics provider FICO is set to acquire Adeptra, a US provider of cloud-based customer engagement and risk intervention solutions. The agreement will enable FICO to add to its decision management applications Adeptras cloud technology platform, which allows companies to reach customers through a number of channels, from phone calls to emails.The USD115 million acquisition deal will be finalised in September 2012. Were enabling our clients to interact with their customers in ways that strengthen customer loyalty while minimising business risks. That way, our clients can grow in lock-step with the evolving mobile economy, said FICO chief executive Will Lansing.Adeptra chief executive Tony McGivern said: Together, we will develop the next generation of full-cycle decision management and risk intervention products along with a range of innovative new marketing and customer service solutions, all optimised for the mobile economy. FICO has already been using Adeptras Automated Customer Contact technology for its payment card fraud detection product Falcon Fraud Manager 6, after the companies entered a partnership last year.