Paytm has terminated its partnership with third-party payment orchestration platform Juspay, amid its switch to direct transaction processing, reported Moneycontrol.
The company has informed merchants that effective 1 April 2025, all transactions will need to be routed through Paytm Payments Services Limited (PPSL) to ensure continuity of service.
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Juspay acts as an intermediary between merchants and payment gateways by providing services such as multi-payment gateway routing and transaction optimisation.
It is said to simplify the management of payment flows between businesses and multiple payment gateways, the publication explained.
The email seen by Moneycontrol stated: “Thank you for choosing PPSL as your preferred payments partner. It is our constant endeavour to provide our merchants with leading payment solutions. To uphold this commitment and provide a more streamlined experience, we have further enhanced our payment gateway experiences. As part of this advancement, effective April 1, 2025, PPSL will be facilitating transactions which are routed directly to PPSL and will no longer facilitate transactions routed via Juspay,” the email read.
PhonePe ended its ties with Juspay in December 2024, with Razorpay and Cashfree following suit earlier this year.
This month, Juspay announced it is open-sourcing its payment routing engine, to offer merchants more control over their payments infrastructure.
“This routing engine will now be merchants’ in-house software layer in their own tech stack (and not a third-party router),” it said.
Meanwhile, in November 2024, Paytm launched a feature that facilitates international UPI payments for its users.
This functionality allows Indian travellers to execute cashless transactions abroad, with service availability in countries such as the UAE, Singapore, France, Mauritius, Bhutan, and Nepal.
