All articles by Douglas Blakey
Douglas Blakey
A payment system is only as strong as its exception capacity
Dr Gulzar Singh examines why exception handling should be considered part of payment infrastructure rather than simply a back-office activity
Cross-border payments are still not moving fast enough
Rishi Patel explains why speed, transparency and predictability remain major challenges in global payments, despite years of reform
Toll agencies lose billions to poor payment experiences, not unwillingness to pay
Most drivers who don’t pay their tolls fully intend to. Lew Gaskell discusses why non-payment is a payment experience problem and explains why strict enforcement can’t fix it
A payment is not complete when the message arrives
Payment completion is frequently treated as a single event, whereas, in practice, it consists of several distinct stages, including instruction acceptance, message transmission, interbank settlement and the customer’s ability to use the funds, writes Dr Gulzar Singh
Instant payments: Done. What comes next?
Andy Wiggan explains why visibility over money movement is becoming as important as payment speed
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Japan aims to extend public transport payments beyond contactless
JCB, Resona and ODAWARA plan UWB hands-free bus fares in Japan, but adoption, cost and real benefit over tap-to-pay remain uncertain, writes Bhavya Patel
The compliance wave reshaping cross-border trade
Peter Jaap de Graaf discusses Europe’s fragmented eInvoicing landscape: the operational and technical challenges that typically catch businesses off guard and why the technology decision matters as much as the compliance deadline
Open Banking has grown up – now businesses are choosing who they trust
James Hodgson explores how the conversation around Open Banking has evolved beyond adoption to focus on the value it delivers for businesses and consumers
Mastercard expands virtual card platform with new controls and embedded ecosystem partnerships
Citi will be the first issuer to roll out the new capabilities globally
Why authorised rates are payments’ next data battleground
Robert Kraal discusses the payments industry’s biggest infrastructure challenge, why real-time data access has become central to improving authorisation rates and why payment performance is overtaking cost optimisation as the sector’s defining priority