All articles by Douglas Blakey
Douglas Blakey
The hidden cost of exceptions: How agentic AI transforms lockbox economics
Steve Markle explains why modern lockbox operations need no longer be viewed as mere processing utilities. Instead, they are becoming strategic tools that help banks improve margins and differentiate treasury offerings
Embedded payments have an adoption problem: The fix isn’t more integration
Embedding payments alone doesn’t guarantee customer adoption. Pete Uselman explains what successful software platforms do differently to drive real payments adoption
Instant payments: technology imperatives for banking leaders
Achieving success in the instant payments era is not just about processing transactions faster. Radha Suvarna explains why it should be about designing for real-time value
Why the UK’s scam strategy must move beyond reimbursement
Jonathan Frost argues that the UK must consider making the step from compensating victims to preventing scams and their proceeds reaching criminal networks and why Australia’s framework offers a practical blueprint
Buying volume or scope: Which M&A strategy will deliver most customer value in acquiring?
Following upon recent significant sector M&A activity, Chris Jones examines the two competing M&A strategies currently reshaping the payments industry
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Real-time cross-border payments enters a new phase with UPI-NPI integration
UPI–NPI link enables instant India–Nepal P2P remittances via mobile/UPI ID, boosting inclusion and bilateral ties, writes Bhavya Patel
PSPs are blind to the risk they’re most exposed to – here’s a vision for change
Artem Serebrov explains why PSPs shoulder total liability for the security risks of devices they operate but do not understand and sets out what has to change
The business has moved on – some payment stacks have not
Jacob Spencer explores how infrastructure design affects roadmap delivery, execution speed and the ability to support growth without adding unnecessary complexity
The interoperable, real-time, and wallet-enabled future of cross-border payments
John Rodriguez analyses the takeaways from the 2026 BAFT Global Annual Meeting
Why the FCA’s Open Finance roadmap won’t fix SME finance if cash flow lags behind
Mark Andreev explains why Open Finance alone won’t deliver meaningful outcomes for SME’s unless cash flow timing is addressed alongside access, with faster settlement the missing link between approval and resilience