All articles by Douglas Blakey
Douglas Blakey
Do we have to accept fragile B2B customer loyalty?
In an era of seamless digital convenience, B2B customer loyalty is more fragile than ever, warns Martha Salinas. But there are things you can do to help
Real-time payments: The new standard for cross-border finance
Nina Papazyan explains how RTPs are accelerating global money movement, opening up liquidity for financial institutions, and enabling true 24/7 financial inclusion across markets
Why embedded finance is the next growth frontier for banks and merchants
Merchants of all sizes and in all sectors must adapt to meet changing customer expectations and leverage new technologies to drive growth, explains Ross Taylor
Beyond SEPA: The true impact of payment fragmentation for payroll providers
Eddie Harrison sets out the limitations of payments orchestration and explains why payment curation Is key to effortless global growth
Navigating the new age of tourism with contactless payments
José Luis Arias explains why a seamless payment experience is key for a flawless customer experience across contactless cards, mobile wallets, and QR-based payments as the summer season gathers pace
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Instant payments: beyond compliance to commercial growth
Marie-Christine Diaz explores why fraud prevention is the key to trust, adoption and opportunity in the age of instant payments
Payments : A powerful loyalty-building tool
Jean-Philippe Niedergang offers a strategic perspective on why the payment stage, often seen as a mere formality, represents one of the most underutilised opportunities to build lasting customer relationships
GFT: Guiding US banks’ stablecoin ambitions while maintaining compliance
GFT’s Christopher Ortiz tells EPI that banks need to get ahead of the GENIUS ACT and decide how they will integrate stablecoin payments within the context of systems built to support fiat currency
The great payments shake-up: Why consolidation Is reshaping everything
Strategic consolidation offers a way to cut costs, unlock new revenue streams, and respond to merchants’ demand for simplified, seamless solutions, explains Roger Alexander
Friendly fraud: The broken system fuelling a silent crisis for merchants
Why card chargebacks represent a quiet payments loophole with growing cost, reputational risk and zero regulatory scrutiny. Johannes Kolbeinsson explains that the real problem isn’t fraud but is actually abuse after authentication