All articles by Robin Arnfield

Robin Arnfield

Scotiabank’s digital distribution designs

Scotiabank is rolling out a digitally-enabled customer-centric branch design across its Latin American and Caribbean (LAC) operations. Robin Arnfield talks to Katherine Hayward, vice president, customer experience, retail banking at Scotiabank International

Canadian start-up throws a spanner in the B2B works

What the FI.SPAN? A new Canadian connector platform is enabling banks to integrate open APIs from B2B banking and payment fintechs to serve their corporate clients. Robin Arnfield talks to Lisa Shields, CEO of the Vancouver-based firm, about its origins, plans and strategy

Cash dominance facing erosion in Canada and the US

Separate surveys by Payments Canada and the US Federal Reserve indicate that cash continues to be the dominant payment method in both countries. However, the dominance of cash is being challenged by growing electronic payment adoption in Canada and the US, Robin Arnfield reports

Digital ID verification and mobile payments- one tough nut to crack

So far, digital identity credentials have been the missing piece in the mobile wallet puzzle, making mobile payments vulnerable to fraud involving stolen card accounts. Robin Arnfield profiles two US fintech firms that want to fill this gap with technology to store ID documents in digital form on smartphones

Canadian firm sees opportunities for blockchain payments and settlement

Fintech startup BTL Group sees major opportunities for the blockchain in removing inefficiencies in inter-bank payments and settlement, effectively bypassing the notoriously slow, laborious and costly process of using intermediaries. Robin Arnfield takes a closer look at the business and its key concepts