Toll agencies lose billions to poor payment experiences, not unwillingness to pay

Most drivers who don’t pay their tolls fully intend to. Lew Gaskell discusses why non-payment is a payment experience problem and explains why strict enforcement can’t fix it

July 30, 2026

Lew Gaskell dispels the myth that toll nonpayment is primarily a compliance issue; image credit: veritographer/shutterstock

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