Diebold has unveiled plans to provide a range of in-lobby ATMs, a move which it claims will help financial institutions increase efficiency while strengthening customer relations.
The ATMs are part of a general move of many banks to self-service channels.
Go deeper with GlobalData
Currently available in the US, the terminals are designed to reduce the cost of carrying out routine transactions at the teller’s line by shifting transactions to an in-branch self-service device.
The Ohio-based financial corporation expressed confidence in the system’s potential to free up branch employees, allowing them to prolong their interaction time with customers visiting the bank to execute value-added transactions.
According to Diebold, the decision to produce the branch performance tellers is fruit of a two-year research into ‘the ideal in-branch consumer experience’.
Frank Natoli Jr., executive vice president and chief innovation officer at Diebold, said: "Based on Diebold’s research, which included one-on-one interactions with FIs and consumers, we believe a key to transforming branches is incorporating automation within the branch."
"Consumers and small to medium-sized businesses want to complete fast, efficient transactions in a professional environment. They want intuitive technologies. The Branch Performance Series addresses each of these needs," he added.
Related articles:
Diebold to introduce contactless ATMs
Increasing demand for cash points to substantial growth to hit global ATM market – RBR
Grant Victor unveils ATM loyalty programme
