Temenos Infinity is one of two new Temenos products. The customer-focused solution enables banks to centre products based on customer needs. Darryl Proctor, managing director, Temenos Infinity and Andrew Reeves, MD – Temenos Cloud, speak to Briony Richter
Temenos launched the Infinity and T24 Transact products earlier this year. Both can be embedded independently, or integrated using APIs.
Go deeper with GlobalData
Darryl Proctor welcomes the two new products that give banks the most complete set of digital front office and core banking capabilities.
Conversational banking is shaking up the industry. Couple that with cloud-native banking, and Temenos offers banks a fast, simple and secure solution to managing money.
Proctor has been at Temenos for over 20 years, having worked in sales, software, development and, of course, Temenos Infinity. He explains that his role is to support product development to ensure that banks’ customersatisfaction ambitions are met.
In an era of banking that is continually evolving digitally, the customer experience has become one of the biggest challenges. Demand for alternatives to traditional banking will only continue to grow; however, Temenos Infinity can help banks meet customer demands.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataTemenos Infinity is an omnichannel digital banking solution that harnesses design-led thinking and focuses on the user journey to help banks transform their customer interactions.
As Proctor highlights: “There’s a big strategy for Infinity; Infinity is our digital front office, the omnichannel for user experience and customer focus. It is really about allowing a bank to go through a digital transformation. Clearly there are a number of ways banks are looking at a digital transformation. For me, a digital transformation is when a traditional bank decides to open up a new start-up bank under a new brand, or it’s a new neo-bank that is digital-only.”
Closer to customers
With its open API-first functionality, Temenos Infinity allows banks to connect with a wider range of providers, as well as the developer community. By doing this, banks and financial organisations can together create innovative products that customers really want, and bring to the market more quickly.
“Banks really understand that they need to be closer to their customers and enhance how they communicate with them,” Proctor adds.
“For a long time, banks have been slowing down their focus on the branch network.
“What we have maybe had as a result of that is a distance between the client and the bank. However, I think the way banks are looking at it now is they want that engagement back. They want to be that trusted advisor.”
Now more than ever, banks need to be enablers of the customer journey. Although banking is becoming more invisible, consumers use it every day. The Temenos Infinity solution delivers value to the customer experience, with banks accelerating personalisation tools.
Proctor continues: “The world of digital banking is changing faster than any other part of the sector. Conversational banking is going to be massive, and it’s something that we are working towards. I saw an app that can be distributed into a car to allow customers to pull up to a garage, fill their car up and pay from the comfort of their car.”
“That enables the front-office experience that the customer is looking for. Everything we do revolves around money management. Banks using that knowledge and giving the client what they like will allow them to sell a product, which at the end of the day is what they are about.”
Cloud-native banking will ultimately revolutionise the way the world manages money. It allows faster and real-time access to banking services. With this, banks have the infrastructure to support flexible experiences, and can adapt to new demands and landscapes. Temenos’s cloud-agnostic vision enables long-term resilience without banks having to depend on just one technology provider.
Temenos Cloud MD Andrew Reeves highlights:
“Temenos cloud services are designed, implemented and managed to be highly available.
“Within each Azure region, we utilise availability zones to ensure that systems are distributed across the data centres in that region. We also utilise a secondary region to act as a secondary site, with near-real-time replication of data between the two locations. We also utilise geographically distributed storage – which automatically ensures that data is distributed across multiple regions.
“Where regulatory or client needs require additional protection, we can provide a tertiary copy of data to another data centre location.”
Proctor concludes: “Temenos’s strategy is always to look at it from the customer of the bank’s perspective. We are looking at what customers are doing with their banks and then enabling the banks to do that with our software. Regardless of a payment or life goal, it’s how the client is interacting with the bank.
“Technology is embedded in our lives, and that’s how banking should be.”
