Bank of England has asked Visa Europe to appoint PricewaterhouseCoopers (PwC) to assess progress made after an outage June last year.

PwC will analyse the developments Visa have made in implementing the recommendations given to them to stop further outages.

More than five million payment transactions throughout Europe failed during 10-hour of technical snag that crippled Visa’s payment processing network on 1 June 2018.

In UK alone, 2.4 million transactions failed to process while 1.7m cards were affected.

Soon after the incident, Visa Europe hired EY to conduct an independent review into the outage. This was agreed by both the Bank of England and the Payment Systems Regulator (PSR).

In its recommendations, EY asked Visa Europe to improve its manual response and recovery capabilities. EY also reviewed crisis management and communication protocols.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The Bank of England in a statement said: “The Bank recognises that Visa Europe has accepted all of the recommendations of the independent review, in full, and is committed to implementing them in a timely manner.

“As a further action, it is also using its powers to require Visa Europe to appoint an independent third party, PricewaterhouseCoopers, to assess Visa Europe’s progress in implementing these recommendations.”

The Bank of England also noted that its action does not imply that Visa Europe has broken any rules or that it was being sanctioned.

After assessing the progress in the implementation of each recommendation, PwC will submit a final report. This will go to the Bank of England later this year.