Citizens Advice calls on UK government to stop dithering on BNPL image credit: shutterstock

The UK charity Citizens Advice is braced for a new year of debt support as increased numbers turn to BNPL.

Research released by Citizens Advice finds more than one in four UK adults (28% – the equivalent of 15.1 million people) say they’re likely to use Buy Now Pay Later (BNPL) to help with festive spending. This rises to 56% of parents with primary school-aged children.

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The charity reveals those unable to cover the costs of their essentials – like groceries and bills – are more likely to have been a regular user of BNPL in the last 12 months. The charity’s analysis found 11% of BNPL users used the product to pay for groceries. This figure jumps to 35% for people who regularly use BNPL.

The government committed to regulating BNPL in 2021 as a matter of priority, but work has stalled. Citizens Advice warns these continued delays are putting consumers at risk of being exposed to unmanageable levels of debt and even bailiff action.

Missed BNPL payments

One in five (21%) BNPL users have missed or made a late BNPL payment in the last twelve months. One in ten (10%) of those have been visited by an enforcement agency or bailiff as a result.

Some 29% of BNPL users due to make a payment in the last month borrowed money to repay their instalments.

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This worrying trend is mirrored in what the charity’s advisers are seeing on the ground. There has been a 67% increase in people seeking help from Citizens Advice with BNPL debt in the last 12 months.

Government dithering, regulation overdue

Citizens Advice has renewed its call on the government to bring forward regulation of the BNPL sector. Despite the government carrying out a full consultation, and actually drafting laws, the sector remains unregulated.

Clare Moriarty, Chief Executive of Citizens Advice, said: The number of people turning to Buy Now Pay Later, and falling into debt as a result, underlines the urgent need for regulation. With so many households already on the financial ropes, BNPL borrowing for extra Christmas costs risks delivering the knockout blow.

“This should set off alarm bells for the government. Its dithering on regulation of the sector has gone on for too long. As the use of this form of credit soars, the impact of its lack of regulation becomes impossible to ignore.

“Consumers are being failed and as a result could see a 2024 plagued with unmanageable debt, poor credit, and bailiffs knocking at their door. The government must act on its almost three-year-old pledge and bring the BNPL market into line urgently.”