Document process automation solutions provider
Esker has been selected to automate and outsource the sending of
customer invoices in France for KONE Corporation, an elevator
and escalator solutions company.
Esker’s solution is claimed to enable KONE to
halve the time spent sending customer invoices and to benefit from
a return on its investment solely based on the decrease in postage
costs.
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KONE’s selection of Esker’s solution is part
of its strategy to progressively migrate from paper to electronic
invoicing.
“When working with a critical process such as
customer invoicing, we required a level of quality and traceability
beyond reproach,” said Arnaud Allavena, project manager for KONE
France.
“Esker was able to perfectly respond to our
needs and even delivered solutions beyond what we initially
imagined – grouping invoices to the same recipient in one envelope,
transpromotional capabilities and the ability to provide
information on returned mail, such as when the recipient had moved
or was no longer at the indicated address.”
KONE’s customer base in France means over
355,000 envelopes are sent yearly with peak volumes capable of
reaching over 40,000 on certain days.
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