TransUnion subsidiary iovation reports over 363,000 instances of player gambling self-exclusion in 2019, a 63% increase over 2018.

The finding is disclosed in iovation’s 2020 iGaming Report.

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Self-exclusion is when a player admits they have a gambling problem and tells an operator to prevent them gambling. In many instances a self-excluded gambler tries to set up a new account. This may be with the personal information of another family member, when they have a change of heart.

Or fraudsters set up a new account using a stolen credit card. They then deposit funds using that card and then self-exclude before the chargeback. This means a forced transaction reversal initiated by the cardholder’s bank.

“When looking at devices and accounts associated with self-exclusion reports in 2019, we saw eight times (three million) the number of devices and three times (1.2 million) the number of accounts in comparison to reports of self-exclusion.

“This paints a clear picture that those who self-exclude are not always walking away,” says Angie White, iovation product marketing manager.

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Credit card fraud rises: iovation

Other key findings in the report include:

  • Credit Card Fraud Continues Climb: iovation iGaming customers reported a 37% growth in credit card fraud from 2018 to 2019. While operators look to stop credit card fraud, consumers expect reduced transaction reviews and unnecessary step-up authentication with their credit card transactions.
  • Significant Majority of Transactions go Mobile: 79% of all iGaming transactions came from mobile phones and tablets in 2019. This is an increase of 13% over 2018. It’s clear consumers expect a mobile-first experience.

Bonus abuse the number one fraud: iovation

Bonus abuse is the number one reported fraud, rising 72% from 2018 to 2019.

Gambling bonuses often include giving a new player house money to gamble or existing customers incentives to play more. Bonus abusers then use multiple accounts with different email addresses in order to claim the same bonus sometimes hundreds of times, which is often against gambling operators’ terms.

“Deposit bonuses can be a valuable tool for attracting and retaining players,” says Greg Pierson, TransUnion’s senior vice president of business planning and development. “Unfortunately, a few bad apples can abuse otherwise effective programs to the point of eliminating all their value.”