NCR to upgrade Lloyds ATM network with features including voice guidance

Lloyds Bank has chosen NCR to upgrade its UK ATM network with new features including voice capabilities.

The NCR SelfServ ATM has voice guidance for visually impaired customers, enlarged screens and two sided thermal receipt printing.

Gillian Sephton, head of ATM channel and branch security at Lloyds Banking Group, said: "Consumers are increasingly aware of the value that technology can provide when they bank with us and demand a compelling experience.

"We have a long history with NCR, and this deal is testament to that relationship. We are delivering on the expectations of our customers through this ATM real estate upgrade. Moving to NCR SelfServ ATMs provides us with the flexibility we need as we invest in the future for our customers."

The new ATMs – replacing over 1,200 ATMs of up to 20 years old – also have contactless card capabilities that Lloyds can activate when the technology becomes more widely used.

The deal with the lender included NCR installation services and second line maintenance, ensuring longevity.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData

Tick here to opt out of curated industry news, reports, and event updates from Electronic Payments International.

Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

"Time-starved consumers want quick, secure access to banking services and technology, such as ATMs, providing them with choices that can make their lives better," said Rachel Nash, director of financial services at NCR UK

"This new breed of ATM achieves that by improving the consumer experience with better access for the visually-impaired, queue-reducing measures, such as contactless readers, and bigger screens which respond quickly to commands.

"What works for consumers will also provide huge benefits for financial institutions, such as Lloyds Banking Group, as they seek to run their business more effectively and improve services."

Related articles:

QIB to use NCR’s technology and security solutions for ATMs

NCR to provide TSB with 80 new ATMs

Sinergia to deploy NCR, INETCO solutions at ATMs