Fewer than one in five Brits have made a mobile payment, with security concerns providing a major barrier to growth, according to consumer research.
Just 17% of the population have made a payment using their mobile, a survey of 2,000 UK consumers by research firm ICM and commissioned by payments operator Zapp found.
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Perceived security risks were the most common reason not to use mobile banking, with 50% of non mobile bankers highlighting this as a concern.
One in ten said complex registration processes put them off banking on their phones.
If these problems were resolved, 86% of consumers said they would use mobile banking.
Out of those who had made a smartphone payment, the majority (60%) were bank transfers between accounts as opposed to direct purchases.
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By GlobalDataMobile banking users said they also encountered problems when using their phone to pay – 20% responded there were not enough places able to accept mobile payments, with 18% saying it was difficult to pay people who did not use the same mobile system
Zapp CEO Peter Keenan said: "The research paints a picture of pent up demand and frustration. People want to pay with mobiles, but they need to be convinced that payment is secure, and it has to work everywhere and be totally hassle-free.
"History shows us that mass adoption always follows trust and convenience, which in turn is enabled by cooperation," he said.
Zapp is developing a payments application linked to customer’s bank accounts. The digital payment platform is set to launch next year, and will run on Oracle infrastructure.
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